At Wentworth-Douglass Hospital, we are committed to providing high-quality, safe, and compassionate care to our patients and their families. The Patient and Family Relations team is dedicated to ensuring we follow through on that commitment. If you have a concern related to your care or service, we encourage you to connect with your care team first. But if you find you need additional support, we are here to help. We will work with you and your care team to respond to your concern.
Your experience is our priority, and we welcome all compliments, concerns, and suggestions, to ensure your needs are being met. Please reach out to the Patient and Family Relations office at (603) 740-2823, or patientexperience@wdhospital.org. We would appreciate hearing how we can make your experience better!
For more information, please read our Patients' Bill of Rights.
Additional ways to submit patient feedback include:
You may also file a grievance with the State of New Hampshire Department of Health & Human Services by contacting the Office of Legal & Regulatory Services, Bureau of Health Facilities Administration, at 129 Pleasant Street, Concord, NH 03301 or by calling (603) 271-9039 or toll free at (800) 852-3345.
Wentworth-Douglass Hospital and our physician practices strive to provide high-quality safe care. Any patient or employee concerns regarding patient safety should be brought to the attention of our clinical leaders and administration. Patients and employees also have the right to contact The Joint Commission regarding patient care and safety. You may report concerns to The Joint Commission by the following methods:
Suggestions, comments, compliments or complaints:
Monday - Friday, 8:00 a.m. – 4:30 p.m.